FAQ Connect

A Connect e-bike is an e-bike with an Internet-connected module built in. This module ensures that the bike is always traceable using GPS. This is also clearly marked on the e-bike’s frame, so thieves will think twice before trying to make off with it. And of course, the location of the module is not visible as it is hidden inside the frame.

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A Connect e-bike has a module containing a GPS chip. When taking delivery of a Connect e-bike, you receive an activation code that you enter into the Connect app. This means you are always able to view the live location of your e-bike. It’s also easy to turn on theft protection via the app. If your e-bike is moved unexpectedly, you will receive a notification.

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A selected range of Gazelle e-bikes are available with Connect. You can find out which models these are right here on this page.

It is not possible to purchase Connect in combination with another e-bike.

Yes, you can. The Connect app displays useful data relating to your e-bike, such as its live location. It’s also easy to turn on theft protection via the app. If your e-bike is moved unexpectedly, you will receive a notification. In the event of theft, you can then report it immediately to the police.

It’s very annoying to have your e-bike stolen. Always report the theft to the police.

Yes, in order to use all the functionalities of the Connect app, you do need a data plan. Only then can you enable features such as theft protection.

Yes, you can resell your Connect e-bike. However, please bear in mind the following actions:

1. Pass the activation card or code on to the buyer

2. Remove the e-bike from your Connect app

Yes, a Connect e-bike has Bluetooth. This allows the Connect app to show you the bike data when you are nearby.

Your smartphone must be paired once via Bluetooth. This can be done via the Bluetooth info card or by tapping ‘Details > Bluetooth’. You’ll then be automatically connected when you’re near your bike.

If you don’t want the app to connect to your bike via Bluetooth, you can turn it off on the ‘Bike’ tab via ‘Details > Bluetooth’.

With Gazelle Protect and Gazelle Connect, you can cycle with peace of mind. The GPS tracker? It's already built-in. The difference lies in the freedom you choose. With Connect, everything is arranged for you in the first year, including data. With Protect, you are in control from day one and can choose the data subscription that you want.

This can be seen by the icon on the bike. If there is a yellow icon with a lock and the text 'GPS-Connected', your e-bike falls under Gazelle Connect. If you only see this yellow icon without any text, it falls under Gazelle Protect.

The battery of the GPS module is only charged when the e-bike is turned on. A fully charged battery lasts at least 10 days. The battery of the GPS module is not charged when you are charging the battery.

If you notice that the module appears to be defective, have it checked by your dealer. If the defect is confirmed, you can have a new module installed. This is free of charge within the warranty period. Please note: Gazelle is not liable in the event of theft where the module did not transmit a signal.

It’s very annoying to have your e-bike stolen. Always report the theft to the police.

Once your e-bike is found, you can pick it up at the police station. If your e-bike has been damaged, go to your bike store to get a quote for repairing it. Once the estimate has been approved, you can have the damage repaired by the bike shop. It if is undamaged, then you can simply get back on the road.

Once your e-bike is found, you can pick it up at the police station. We recommend that you always visit a Gazelle bike shop afterwards to have the bike checked for damage. If there’s any damage, you can have it repaired there.

No, you’re not allowed to go after your stolen e-bike yourself. Always report theft to the police and let them help you find your e-bike.